Collection: Rep Courses
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Authentic (And Quick) Rapport Building | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS, Team Lead, Manager 5.0
Expected results:
- Longer conversations
- Increased meeting conversion
- Increased pipeline velocity
- Higher customer retention
- More customer referrals
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Business Acumen | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.7
Expected results:
- Longer conversations
- More conversations
- Bigger deal sizes
- Increased rep confidence
- Improved NPS/CSAT
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Call Bridging | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.8
Expected results:
- Faster pipeline velocity
- More meetings booked
- Higher meeting show rate
- Increased connect rate
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Call Goals | Rep Course
Role: SDR/BDR, AM, ISR, CS 4.7
Expected results:
- Faster ramp to quota
- Increased pipeline velocity
- Shorter sales cycle
- Increased account revenue/penetration
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Capture Contacts | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.7
Expected results:
- Higher average call time
- Increased connect rates
- More decision-maker conversations
- More top-of-funnel leads
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Closing Confidently | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.9
Expected results:
- Increased conversion rate
- More meetings booked
- Higher ARR/order size
- Higher Revenue
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Demos That Don't Suck | Rep Course
Role: AE, ISR 5.0
Expected results:
- Higher meeting and deal win rate
- Better customer engagement
- Improved pipeline velocity
- Higher ARR/order size
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Engaging Your Customers | Rep Course
Role: SDR/BDR, AM, ISR, CS 4.9
Expected results:
- Increased average talk time
- More conversations & meetings booked
- Higher conversion rate
- Improved NPS/CSAT
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Expert and Empathetic Listening Skills | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS, Team Lead, Manager 4.8
Expected results:
- Increased average talk time
- Higher ARR/order size
- Increased conversion
- Improved NPS/CSAT
- More customer referrals
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Gaining Referrals | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.8
Expected results:
- Increased average talk time
- More conversations & meetings booked
- Higher conversion rate
- Improved NPS/CSAT
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Getting Deals Moving | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.8
Expected results:
- Lower customer acquisition cost
- Higher conversion
- Faster sales cycle
- Higher show rate
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Growing Account Revenue | Rep Course
Role: AM, ISR, CS 5.0
Expected results:
- Increased AOS/ARR
- Improved account penetration
- More deals in pipeline
- Improved upsell/cross-sell
- Higher LCV
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Messages That Get Returned | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.9
Expected results:
- More sales calls
- More deals in pipeline
- More meetings booked
- Longer total talk time
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My Role as a Consultative Seller | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.7
Expected results:
- Higher average talk time
- Higher ARR/order size
- Higher conversion rate
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Overcoming Objections | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 4.9
Expected results:
- Higher conversion rate
- More meetings booked
- Higher pipeline velocity
- Higher ARR/AOS
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Overcoming The Brush-Off | Rep Course
Role: SDR/BDR, AE, AM, ISR, CS 5.0
Expected results:
- Increased AOS/ARR
- Improved account penetration
- More deals in pipeline
- Improved upsell/cross-sell
- Higher LCV